Meet Our Staff

Our staff provides excellent funeral planning services.

We have years of experience caring for families from all walks of life, cultures and faiths. Our unsurpassed staff and our family provide kind, caring, professional service. Each family comes to us because they know we are leaders in our profession who are dedicated to excellence in service, adhere to the highest funeral industry standards, and have exceptional integrity. We consistently earn phenomenally high customer satisfaction survey results.

Our licensed, professional staff is here for you 24 hours a day, 7 days a week. Please call 423-894-2010 anytime. We will even come to you to make arrangements in the comfort of your home.

Prompt, compassionate service is always just a phone call away, where and when you need it.


Ross  C. Lane

Ross C. Lane

Founder

Ross Lane is one of the biggest contributors to the funeral profession in Chattanooga and North Georgia. He began his career as a young man with Coulter Funeral Home and Bryan Funeral Home. In November 1958, he started Lane-McCormick Funeral Home on Chickamauga Avenue. As the business grew, it changed to Lane-Routh, then Lane Funeral Home, South Crest Chapel. Throughout the successful years that followed, Ross built and purchased several other locations, such as Valley View Chapel, Summerville Chapel, R.J. Coulter Chapel, Tennessee-Georgia Memorial Park and other ventures. The funeral business flourished under the leadership of Ross; he decided to retire in 1986. He wanted to travel a bit and enjoy his farm in Burning Bush while tending to his prize possessions, his beautiful Belgian and Clydesdale horses and cattle. In 1993, he decided to re-enter the funeral profession as a partner with Russell Friberg and launch Heritage Funeral Home on East Brainerd Road. In 1996, the construction of our Battlefield Parkway Chapel began. It was during this time we faced the untimely death of Ross. Although his presence is greatly missed, the work of Ross Lane continues yet today.

Thelma  Lane

Thelma Lane

Founder

Mrs. Lane is one of the founding partners of Heritage Funeral Home. She draws on her years of experience that dates back to 1958 at Lane Funeral Home. Thelma served as a licensed funeral director for over 50 years. She remains involved in her church's activities at Burning Bush Baptist and enjoys spending time with her children, grand-children and great-grandchildren. She still makes her home in Burning Bush.

Russell Friberg

Russell Friberg

Founder

Russell started working for Lane Funeral Home in 1970 while he was a college student. He served the company in management and eventually ownership. He, along with Ross and Thelma Lane, founded Heritage Funeral Home in 1993. He received his degree in mortuary science from Gupton Jones College. Although he is retired from the day-to-day operations of both the East Brainerd and Battlefield Parkway Chapels, Russell remains involved in several civic organizations.


Curtis  L. Ottinger

Curtis L. Ottinger

Managing Partner / Licensed Funeral Director and Embalmer TN & GA

Curtis is the Managing Partner of Heritage Funeral Home and Cremation Services on East Brainerd Road. He has served with Heritage since its beginning in 1991 and was with Lane Funeral Home for 10 years, prior to joining Heritage. Curtis has 37 years of service in the funeral profession serving as a key player in laying a solid foundation to the business. He is known for his personal touch and innovative ideas for the funeral profession. He received his degree in mortuary science from Gupton-Jones College in 1981 and is a licensed funeral director, embalmer and insurance agent in Tennessee and Georgia. Curtis is a gifted singer and musician, having led music in several area churches for many years as well as traveled professionally for several years. He is a member of  GraceWorks Church where he sings in the sanctuary choir,  the National Funeral Directors Association, the East Lake Masonic Lodge #698, the Alhambra Shrine Temple and  a  member of the East Brainerd Chamber of Commerce. Curtis is a Licensed Minister, certified Life Celebrations Director, and Certified Celebrant and the only celebrant in Chattanooga specializing in creating a meaning celebration service for your family. Curtis has two daughters and one son-in-law, Brittany and Michael Teets and Maeghan Ottinger, and two grandchildren, Bentley and Anniston. He makes his home in the Snow Hill Community of Ooltewah.

You can email Curtis at

Curtis.ottinger@carriageservices.com


Dean Gentry

Dean Gentry

Licensed Funeral Director & Embalmer, TN & GA

Dean has been with Heritage Funeral Homes and Cremation Services since May 2009. He began his career in Funeral Service in 1993 and graduated from Gupton-Jones College of Funeral Service in 1997. Dean is licensed in both Tennessee and Georgia and is a certified Life Celebrations Director.

You can email Dean at -

dean.gentry@carriageservices.com


Ryan Price

Ryan Price

Licensed Funeral Director & Embalmer - TN

Ryan became part of the Heritage Funeral Home family in 2015. He is a Licensed Tennessee Funeral Director and Embalmer and is a certified Life Celebrations Director. Ryan received an Associate of Arts in Mortuary Science from John A. Gupton in Nashville, Tennessee in December 2014. Ryan and his wife, Jordyn, who is a Dental Hygienist in Collegdale, Tennessee, make their home in Ooltewah and are members of the Collegedale SDA Church.

You can email Ryan at-

ryan.price@carriageservices.com


Steve Smith

Steve Smith

Licensed Funeral Director & Embalmer, TN

Steve  joined the East Brainerd Staff in March of 2017 but is no stranger to the funeral industry.   He has over 30 years of experience having received his AAS degree in Funeral Service from Jefferson State in 1991.

He most recently served as Funeral Director and Embalmer for Legacy and Wann Funeral Home's and had previously served as the manager of the Battlefield Chapel of Heritage Funeral Home in Ft. Oglethorpe, GA until 2010.

He is Past Master of the Conasauga Masonic Lodge #396 and is an avid scuba diver, golfer and landscaper.  

He makes his home in the East Brainerd community,


Collin  Hamrick

Collin Hamrick

Licensed TN Director/Embalmer, Media Director

Collin became a valued member of the Heritage Funeral Home family in late 2002 and is a licensed funeral director and embalmer. Although he initially started his college education as a Fine Arts major, Collin received an Associate of Arts in Mortuary Science from John A. Gupton College in Nashville. Collin’s background in art and design has helped him become one of Heritage’s best at creating unique, in-house, professional quality memorial folders, programs, and video memorial tributes for families.

You can email Collin at-

Collin.hamrick@carriageservices.com


Stephen Dietz

Stephen Dietz

Director of Preneed Sales, Licensed TN Funeral Director/Embalmer

Stephen joined the Heritage family in 2000 after spending over 28 years of funeral service in Knoxville, Tennessee. In 2015, Stephen left the official Heritage staff to become Heritage's independent Director of Pre-need Sales. He received his Mortuary Science degree from Commonwealth College in Houston, Texas. Stephen has two daughters and resides in Chattanooga.

Gary  Crider

Gary Crider

Media Co-ordinator Specialist ( non licensed)

Gary Crider, a longtime resident of Dalton, Georgia, has been with the Heritage Family since 2008. Gary is a certified Life Celebrations Specialist and also serves as a media co-ordinator for the funeral home. His gift of compassion reaches the families he assists; his work involves producing personalized memorials for our families. Gary worked alongside his family at Dalton Equipment Rental for 25 years and remained in management with RSC for an additional 10 years before deciding to pursue a career in the funeral industry. He is a member of Crosspointe Christian Center in Dalton and has two children, his son, Colby, and daughter, Ashley, who is married to Abdel Al-Tamini, and two grandchildren.

Christy Scroggins

Christy Scroggins

Administrative Secretary (non licensed)

Christy Scroggins joined the Heritage staff in November 2013. She was born and raised in Chattanooga and graduated in 1989 from Pine Ridge Christian Academy Class in Ooltewah, Tennessee. She worked as a secretary in the automobile industry for 18 years before joining the Heritage team. Christy makes her home in East Brainerd.

You may email Christy at -

Christy.scroggins@carriageservices.com


Karen Goforth

Karen Goforth

Administrative Secretary (non licensed)

Karen works as bookkeeper and secretary at the East Brainerd Chapel. She has a tremendous gift of music and has traveled with her family, The Blevins Trio, for a number of years. She is a gifted pianist and organist and is a member of Parkway Baptist Temple in Ft. Oglethorpe. Karen and her husband, James, live in Ringgold. She has a daughter, Ami; a son, Justin; and three grandchildren, Brooklynn, Dawson and Henry.

Maeghan Ottinger

Maeghan Ottinger

Administrative Assistant (Non-licensed)

Maeghan has recently joined the Heritage family as part of our Administrative Assistant Team. She is certainly no stranger to the funeral industry as she has worked alongside her dad, Curtis, around the funeral home all of her 28 years. She said," Timing is everything - and now was the right time" and is currently serving her apprenticeship for her funeral director's license.


Maeghan is actually a hair stylist by trade but has always had a desire to enter the funeral industry. She enjoys time with her family (especially her nephew, Bentley, and niece, Anniston) and makes her home in Ooltewah.


Harold  McClure

Harold McClure

Ambassador (non licensed)

Harold has been with Heritage since 2001 . Harold has a heart for those in need, making him such a vital part of the Heritage family. Harold is a licensed minister and he serves as a deacon at Spring Creek Road Baptist Church; he has been active in church work teaching Sunday School for many years. He and his wife, Pat, live in Ringgold, GA and have two children, four grandchildren and one great-grandson.

Don Wilson

Don Wilson

Ambassador & Public Relations (non-licensed)

Don joined the Heritage family in 2013 after retiring from the Olan Mills Human Resources department, where he worked for 42 years. Don has served on numerous boards in the Chattanooga area and continues to have an active role with Chattanooga Society of Human Resources management. He spends most of his spare time with his family and friends, who are very important to him. Don lives in the East Brainerd community, loves to golf, and is an avid fan/supporter of the Georgia Bulldogs.

You can email Don at -

don.wilson@carriageservices.com


Lowell Blevins

Lowell Blevins

Ambassador (non licensed)

Lowell joined the Heritage Staff as a greeter and funeral assistant in early 2008. He spent 40 years as a construction contractor and is an active member at Brainerd Baptist Church, where he sings in the choir and specials. He and his wife Linda have two sons, James and Duane, special daughters-in-law, and two grandchildren. They live in East Brainerd.

Russ Maroon

Russ Maroon

Ambassador (non-licensed)

Russ has lived in the East Brainerd and Ooltewah area all his life. He has been in the ministry for 55 years and is currently serving as pastor of Woodland Heights Baptist Church. Russ is also a singer with the Southern Gospel trio Compassion. Russ is married to Brenda, and they have three children, 14 grandchildren, and 17 great-grandchildren. Russ enjoys playing golf. Before joining the Heritage family, he retired from the pest control industry after many years of service. Russ and Brenda make their home in the Snow Hill community of Ooltewah.

Brenda Maroon

Brenda Maroon

Ambassador/Hostess (non-licensed)

Brenda has lived in East Brainerd and Ooltewah all of her life. She retired from Duplicator Supply after 17 years of service before coming to work at Heritage. Brenda and Russ have three children, and she is "Grammy" to 14 grandchildren and 17 great-grandchildren. Brenda is an avid reader and musician. Brenda enjoys singing with her group, "Compassion" which has an active nursing home ministry throughout  Bradley and Hamilton County. Brenda and Russ make their home in the Snow Hill community of Ooltewah.

Liz Wright

Liz Wright

Ambassador (non licensed)

Liz is a greeter as well as the hair stylist for the East Brainerd Chapel. Liz has been working in the funeral profession for some 30 years. She was the former owner and operator of the Beauty Nook Salon in East Ridge for many years. She is a member of New Haven Baptist Church. She lives in Ringgold, Georgia and has a son and daughter, two grandsons and two great-grandsons.

Linda Blevins

Linda Blevins

Ambassador (Non-licensed)

Linda joined the Heritage Staff as a greeter in early 2008 along with her husband Lowell. Linda retired from the Tennessee Valley Authority after many years of service. She is an active member of Brainerd Baptist Church, where she sings in the choir as well as specials, serves on various church committees and assists with the kindergarten children’s choir. She and her husband Lowell have two sons, James and Duane, and two grandsons, Jay and Jack.

Diana Benson

Diana Benson

Ambassador (Non-licensed)

Diana joined us at the Heritage East Brainerd Chapel in early 2015. She and her late husband Charles made there home in Buena Vista, GA and owned Benson's Store for over 15 years. Diana loves gardening, sewing, and spending time with her twin great-nephews. Diana now makes her home in Ringgold, GA.


Peggy Humphreys

Peggy Humphreys

Ambassador (Non-licensed)

Peggy retired from Olan Mills as a computer operator after 46 years of service. Peggy graduated from Ooltewah High School where she lettered in basketball for 5 years and was Captain in her senior year. She also played on the volleyball team for four years and was Homecoming Queen in her senior year. Peggy makes her home in Harrison and has lived in the Ooltewah and Harrison area all of her life. Peggy is an avid TN Vols fan, especially the Lady Vols, loves working in her yard, and gardening. She loves spending time with her family, especially her four little great-great-nieces. Peggy has 3 brothers and a sister.


Pat  Boatman

Pat Boatman

Organist/Ambassador (non licensed)

Pat is also not a stranger to the industry. Pat has been with the Lane and Friberg Family for over 20 years. She serves as the music co-ordinator at the East Brainerd Chapel as well as part of the visitation staff at East Brainerd. Pat enjoys teaching music and spending time with her two children, Darwin and Darla, and her four grandchildren. She is a member of and serves as church pianist at Boynton Baptist Church in Ringgold. Pat resides in the East Brainerd community.

© 2017 Heritage Funeral Home and Cremation Services. All Rights Reserved. | Privacy Policy | Terms of Service