I have been in the ministry for many years. To be honest, I have not been a fan f funeral homes and the entire industry. I have felt they take advantage of people in one of the darkest times in a persons life. Curtis and Heritage changed all that. In the recent passing of my son, they showed so much warmth and compassion, I will never forget it. They helped us with all of the hard decisions, and worked with us each step of the way. We will forever be indebted to them for the amazing job they did with the viewing and funeral. On top of it all, this was during unprecedented time of the Covid pandemic. Thank you all for your professionalism and heart.
Curtis Ottinger is the best! Exemplary in customer service! He is awesome, compassionate, very knowledgeable, meticulous to the minutest detail and I could go on and on. Our Heavenly Father took our son, Chaz, home just two weeks after his 27th birthday. Our family was in shock. We didn't know what to do. We didn't know where to start. We walked in the Heritage Funeral Home and there he was. The rest is history. Curtis is the epitome of professionalism and he renders utmost care to the bereaved family as if it was his own. Thank you for the privilege of taking care of our beloved son.
We were extremely pleased with the timely manner, the kindness, the decorum, and the organization with which everything was carried out for Dad's visitation and service.
We were extremely pleased with the timely manner, the kindness, the decorum, and the organization with which everything was carried out for Dad's visitation and service.
Amazing... So above and beyond; there are not words. Using Heritage-East Brainerd was the best decision. I could not have done it without the help of these people. What was a tragedy for me turned into a blessing using Heritage-East Brainerd Chapel.
We very much appreciated knowing someone would be at hand to answer questions, without hovering. Heritage, East Brainerd staff was so kind and caring towards our family.
Ben loved working with Heritage, East Brainerd and Curtis. We appreciate all that the caring staff of Heritage, East Brainerd did to help us through this time - your love, care and genuine concern was so appreciated.
I would certainly recommend the East Brainerd Chapel of Heritage Funeral Home.
Curtis Ottinger was kind, caring, and very helpful when we made arrangements for our loved one's service. Our family highly recommends Heritage Funeral Home, East Brainerd Chapel and will use them again for any future needs.
Curtis and his staff were so helpful in the most difficult time in mine and our son's life. Curtis was so compassionate and caring. He never pushed our decisions and was so understanding of what we had been through and so helpful in ever aspect.
I would certainly recommend Heritage Funeral Home - East Brainerd Chapel in your time of need.
My family and I want to extend our appreciation for the care and love shown by Curtis to us. His service is truly off the charts and means so much to families experiencing a loss of a loved one. Thank you so much Curtis and the staff of Heritage, East Brainerd Chapel.
Everything was top notch! More than expected. Thanks for allowing he Shrine Honor Guard and the Order of the eastern Star Service. Also for working for the Peavey Funeral Home in Florida whee we also had a visitation and a masonic graveside service. Everything went very smoothly.
My husband and I pre-planned and pre-paid for our services with the help of Heritage, East Brainerd directors. They were excellent in following through with my husband's services and helped me so much. Thank you
Where do we begin to thank your staff? You all guided us with such compassion and love; words can't describe. I feel God has lead us to you to form a new friendship that I hope will last forever.
Thank you from the bottom of my heart and I am so grateful that you are now in my life.
Carolyn , Dylan, Lacey & Bella
The Family of George Koontz
The staff of Heritage, East Brainerd did a wonderful job at my nephews funeral. Not only did they give my sister peace but treated my whole family like their family., I called Curtis that day that I found out my nephew had passed and told him my sisters situation. He never questioned me of how much do you have, or say "Well I can't do it for any lower" - he simply said to come on in and let's get this taken care of. I could go on and on but I will say that I gave it to God and He handled it. I want to thank the staff and Curtis for doing what they did for our family. The funeral was beautiful and the service from the staff was top notch. Thank you all from the bottom of my heart. I will definitely have my services at this facility. God Bless You ALL.
Our entire family is very, very grateful for the handling, directions, and patience during this process. The experience was reassuring and compassionate throughout.
The Family of Ralph Smith
i could not have been more satisfied with how easy and simplified my husband's arrangements were made. Mr. Gentry was wonderful and understood exactly what we wanted.
The Family of Tommy Butler
Thank you for your professional and quality of care for our family, as well as the remembrance service in December. It has been a true comfort to us in our loss.
The Family of Ray Rumsey
We are so thankful for the kindness, compassion and care from Heritage Funeral Home- East Brainerd staff during a difficult time in our lives. We could have never managed as well as we did without your support.
The Family of Roy Jones
I can never thank Heritage Funeral Home, East Brainerd staff for loving me through one of the hardest times of my life. You were all there for me, night sand day and I just cannot thank you all enough. Curtis, your kind ways and gentle spirit is what I love about you.
The Family of Janie Gatlin
Every aspect of my husband's funeral was absolutely perfect. I could not have been more pleased. The personnel went out of their way to make all of the family comfortable. Thank you all so much.
I would like to take this opportunity to personally than you for the AMAZING service we received during the passing of our father in 2018 and the passing of our mother in 2019.
My parents were treated with such grace ad dignity from each staff member during our time of bereavement. I have been associated with the Heritage, East Brainerd Chapel for a large portion of my life and will honestly say T have always been impressed with the way the staff greeted each family member, every visitor that walks through your door, but most of all the way you honor the people you serve in death. Your service is friendly, your facilities have always been spotless and the decor at the Heritage, East Brainerd Chapel is so welcome and inviting.
If I had to rate you, you are 100! I can't thank you enough for the love your staff showed my family-even staying late on occasion to greet family that was coming into town at late hours. You definitely go above and beyond with your services.
My family and I could no be more grateful to Heritage Funeral Home, East Brainerd Chapel for the respect and care that we were shown during such a difficult time. The loss of a loved one is difficult, and going through this devastation twice in 20 months was made easier for us by Heritage. Curtis Ottinger and his staff were friendly,compassionate, kind, and professional from start to finish. Curtis is an excellent example of someone who helps make a devastating situation into one that is filled with care and truly makes you relaxed and calmer and able to deal with the death. I would certainly recommend Heritage Funeral Home, East Brainerd Chapel to anyone in their time of need.
Everything was just perfect. The staff was so nice and considerate during our time with them. They went above and beyond the need for us searching for the perfect “yellow casket” even going so far as to have it flown in from Texas just Jennifer and also incorporated Jennifer’s love of tweety bird into her formal hallway photo. We greatly appreciate all that was done for our family and would recommend Heritage East Brainerd in your time of need.
The loss of a loved one is quite possibly one of the most painful moments in an individual's life. When my mother's husband of 55 years and my beloved father passed away, we were beyond devastated. Curtis, along with the staff of Heritage, East Brainerd Chapel made it easier on our entire family We depended upon the assistance of the staff at Heritage to guide us through the final steps to ensure Dad had a wonderful homegoing service. The day of the visitation, and prior to viewing my father, Curtis prayed with us and provided words of encouragement for my mother and family. The staff at Heritage encompassed my family with support, kindness, and compassion. We are beyond grateful and thankful for the true care we received from everyone at Heritage Funeral Home, East Brainerd Road.
Thank you Heritage Funeral Home, East Brainerd Chapel for the beautiful Homegoing Ceremony for my husband, Marion D. Malone who passed away on December 13, 2018.
The funeral home staff was superb on handling every aspect of the visitation and service. Curtis Ottinger officiated the service for us and he did an excellent job making it a happy Homegoing for our loved one.
He went above in his research of the Navy Destroyer Ship that Marion served on during the Korean War. The best part was of my husband singing "The Old Rugged Cross" that Curtis had recorded many months earlier and had it placed on a DVD so it could be played in the service.
This is why our family votes Heritage Funeral Home, East Brainerd Chapel number one. We love and appreciate everyone at Heritage, East Brainerd Chapel.
I could not have asked for anyone more helpful and compassionate than Ryan Price and Curtis Ottinger during the loss of my loving son, Brian.
The entire staff of Heritage, East Brainerd was so very caring and professional.
I truly love each and everyone of them.
It is with the deepest of appreciation that I thank you for your very kind and caring assistance in the funerals of my beloved sister, Adelia Wyner, and beloved brother, Samuel B. Wyner, in February and March.
Your letters of consolation and offers of support were very consoling in stressful times. Thank you all very much for being such "wonderful" people.
My mother was very committed to using your services. She always commented on how the staff respected her when she visited services of other friends. She would not have been disappointed in how your took care of her. Thank you very much.
We came from Flintstone, Ga to use the East Brainerd Chapel because we know they are the best. They truly cared for every single need that we had.
They have feelings, especially Curtis. My experience was of true comfort. You are indeed the very best.
Our family cannot thank Heritage enough for all the help they gave at the passing of Douglas Sisemore. They treated us like family from start to finish. Everything was just beautiful and we did not have to worry about anything. Our director, Travis Lindsay could not have been more helpful with all the arrangements at the funeral home, church and especially getting us into the National Cemetery so quickly. He helped us file all of the insurance as well. Heritage was such a blessing to our family and we could not have been more pleased with everything.
The Family of Douglas Sisemore, May 3, 2018
My wife, Jewell died on May 2, 2018 . We were close friends with the original owners, Ross and Thelma Lane , for many years. They were such a special couple to everyone.
The same love and kindness is still shown today to every family.
Thank you Heritage, East Brainerd Chapel, for a splendid job you did on my wife.
The staff at Heritage Funeral Home, East Brainerd Chapel made the worse time of my life so much easier to deal with and the entire service flowed smoothly. Any issues that could have occurred were taken care of in a professional manner - and greatly appreciated.
Everyone was so kind and stayed on top of everything for me.
Heritage Funeral Home has been so wonderful to my family for many years. They handled my father's funeral when I was only 12 years old and while it was such a difficult time for my family, Heritage found ways to help make it a little easier. Years later, my grandmother and grandfather's funerals were both held at Heritage and once again we were not let down. Most recent was my step father'd funeral in which Curtis did an exceptional job with. He went above and beyond to honor Carlos and to provide much needed support for our family We are blessed to have such a caring funeral home in our city.
The Family of Mark Gilley, Everett & Mary Gilley and Carlos McClendon.
The unexpected passing of my mother left me and my sister in shock. The Heritage Funeral Home - East Brainerd Family carried us through the process with such love and compassion. Every step of the process was handled respectfully with honoring our mother as the main objective. The service was beautiful and I know that my mother was definitely honored by it. I can't say enough wonderful things about the staff. The have become like family to us now. We will always be grateful for the love and care we were given during this time. Honor your loved one by using Heritage Funeral Home on East Brainerd Rd. You won't be sorry. The Family of MaryJo Keith
Thank you to all of you at Heritage-East Brainerd Chapel for making the worse time of my life so much easier to deal with. My husband Mike Caputo passed suddenly and all of you were so supportive and helpful dealing with anything that arose and kept things under control and moving smoothly. I am forever grateful.
I am so grateful to have had the staff assist my family during the most difficult time imaginable when my daughter recently passed away. Curtis you were perceptive enough to realize the depth of our grief, providing comfort, and guidance in planning her funeral service. When I was so overcome with grief that I thought my legs would buckle walking down the isle of the chapel for her funeral, you took my arm to support me, doing so in such a dignified manner that no one in the chapel was aware that you were literally holding me up. You read the situation and immediately took action - and for that I as so grateful. I was such an emotional mess that I was simply incapable of making some decisions regarding such things as visitation hours, and pallbearers, but you and your staff simply worked behind the scene and pulled all the loose ends together making for a very beautiful, thoughtful, and compassionate experience. My family thank you and your staff for all that you did for us at a time when we were literally reeling with grief. Heritage made all the difference.
The Family of Amanda Smith
Susan and I are so thankful and blessed to have met you and what an unbelievable job you and your staff did to honor our daughter, Rachel.
The pain is still present in our hearts but it was eased by your professionalism and attention to every detail.
The Family of Rachel Gamble
I want to thank each staff member at Heritage for making us feel like family. The care ad concern the team showed during our loss helped us relax and actually enjoy time with family and friends. My dad remarked several times how the visitation and service ran seamlessly. The attention to detail the team provided eased our burden, which in turn, eased our lives. I especially appreciate two aspects of the team; the laughter and the love. My family enjoys life and loves to laugh.
Loosing a loved one is never easy, but the atmosphere at Heritage-East Brainerd Chapel eased our pain and unburdened our lives. I am grateful to have shared my mom with you, Thank you for you services and your love.
The Family of Jimmie Sims
There are no words to describe the peace I had knowing that Curtis and his staff were taking care of the arrangements for my mom. They went above and beyond excellence in every way. Everyone at Heritage treated our entire family with love and compassion. They took care of every detail and request. So very thankful for each one of them.
The Family of Tommye Hourigan
Heritage Funeral Home, no matter what their position, far exceeded my expectations in what services they offered. Every member of their staff met every need with care and compassion.
With the professional advice and guidance of Curtis Ottinger, the details of my husbands visitation, funeral and burial fell into place.
I could not have been more pleased with the result and could easily say "NO REGRETS". To Mr. Ottinger and his staff, I shall be eternally grateful.
It is now so easy to see why the East Brainerd Chapel of Heritage Funeral Home has been voted "The Best of the Best" for the past 15 years.
Mrs. Cheryll H. Smith
Wife of the late, Jimmy B. Smith
The staff at Heritage was loving, kind and professional. Dean specifically answered all our questions and handled every detail extremely well. We were so pleased with Heritage and have used them several times. We always use them when we need this type service because they are honest, professional, yet extremely caring and understand the family's emotions while making plans under extremely difficult circumstances.
The folks at Heritage Funeral Home - East Brainerd Chapel are true professionals. They assisted my family for both my father and mother's passing. I would certainly recommended them to everyone.
Curtis Ottinger and the entire Heritage-East Brainerd Staff cared for my wife Sandi Sammons on April 30, 2017. They went above and beyond excellence in every way. Absolutely the most caring, loving and compassionate care I have ever seen. I have been in the ministry for over 25 years and have seen a lot of funeral homes care for family's and now I know that I have experiences the very best in the funeral industry.
There are no words to describe how wonderful Curtis and his staff took such good care of our family in the sudden loss of our Aunt Billie. She would have been proud . She said several years ago when it was her time to leave, she wanted no-one but Curtis Ottinger to take care of her. The love and kindness shown to our family was extremely valuable during this time. They serve with respect and professionalism.
Our family has always used Heritage thru the loss of my mother, mother in law, sister in law, brother, along with many close friends. It is truly the best. The staff went above and beyond to help my children and myself go thru the hardest days of our lives. Time will pass but we will never forget the kindness shown to us by Curtis and the wonderful staff at East Brainerd Chapel of Heritage.
Longtime knowledge of the great service Heritage Funeral Home provides with its caring staff. A place of dignity and professionalism.
Everyone and everything was wonderful. We appreciated the love and care shown to our Mom and our entire family during this difficult time.
I have had the priviledge to use the services of Heritage in the past and once again they went above and beyond for our family.- Its better than ever. I have known Curtis Ottinger for many years and he is absolutely amazing. He, along with his staff, care about the community and the families they serve. I will tell others of my experience and should the need arise again , I can assure you that Heritage will be my choice.
The staff was so attentive to our needs and provided the service that we wanted to fully commemorate the life of mother. The casket, flowers and memorial tribute provided by Heritage was just beautiful.
Over the years this is the 4th time I have chosen Heritage. Everything is always "The BEST". The entire staff is simply wonderful.
We are always interested in hearing from the families that we serve. Please take a moment to let us know how well we served you in your time of need. We very much appreciate your feedback.